Terms & Conditions
Go to our Schedule & Fares page to book your historic train excursion online
or call 1-888-286-2737.
2011 Season: May 28 - October 16
Daily departures from of Chama, NM and Antonito, CO at 10AM
Terms and Conditions
CHANGES
After 48 hours from the time you made your reservation, changes are subject to a $6 per seat fee. Any changes must be made prior to original trip date.
CANCELLATIONS/REFUNDS
Cancellations and requests for refunds made prior to 48 hours of departure are subject to a 15% fee. There are no refunds issued on reservations canceled less than 48 hours before your departure.
CREDIT CARDS
A valid American Express, Discover, Mastercard or Visa credit card number is required to make an online reservation. Full payment is required at time of booking. Your credit card will be charged for the full amount within 24 hours of our receiving your booking.
TICKET PICKUP
Your tickets will be available for pickup at your depot of origin prior to the departure of your train or bus. You may pick up your tickets between 7:30am & 9:30am the day of your train (bus) ride. Please have your reservation number available. For maps and driving instructions to our depots, click here.
SEAT ASSIGNMENTS
Seat assignments are not guaranteed. It is occasionally necessary to reseat passengers due to substitution of equipment or other reasons.
CHILDREN
A discounted rate (approximately half-fare) is charged for children 2-12 years, riding Coach or Tourist Class. Babes-in-arms under 2 years of age will not be assigned a seat, and there will be no charge. Parlor Car accommodates adults only (21 and over).
ACCESSIBILITY
We have wheelchair lifts available on select coaches, parlor cars and motorcoaches. Please make your reservation at least 7 days in advance of departure and notify us at 1-888-286-2737 or at info@cumbrestoltec.com. If you use a wheelchair or require assistance, please advise when you book your reservation and re-state those needs within 3 days of your scheduled ride.
DELAYS
While every effort is made to maintain our schedules, mechanical and/or weather conditions may cause delays. The Cumbres & Toltec Scenic Railroad will not be held liable for any delays.
A $2.00 Reservation Service Charge will be applied to all tickets issued.
Terms & Conditions are subject to change without notice.
